Contact Us
You may contribute to Global Helping Hands in a variety of ways, and every penny you give will help us achieve our goal of ending poverty.
How To Find Us
Contact us for any questions
For all your inquiries about refunds and payment issues.
Our hours are weekdays from 9:00 AM to 5:00 PM
If you have any questions about any of our programmes or would like to make a gift, please send us an email using the form below.
Frequently asked questions
Confused about donating? Take a look at our frequently asked questions below.
It’s quick and easy to donate online. From our online donation form, you can:
- make a one-off donation or become a regular donor.
- pay in money from a collection or a fundraising event online.
- make a donation in memory of someone or in celebration of a special occasion.
Cheque/ Post: You can donate via cheque or postal order.
Please make payable to ‘Global Helping Hands’ and send to:
Global Helping Hands
The Future Works
2 Brunel Wy.
Slough SL1 1FQ
United Kingdom
You can donate directly to our account at:
If the donation is for a specific appeal please contact us with details of the transfer. Please also note that receipts cannot usually be issued for donations made via bank transfer.
Global Helping Hands
HSBC Bank
Sort Code: 40-31-05
Account number: 52244837
Reference: Specify the cause
IBAN: GB88HBUK40310552244837
SWIFTBIC: HBUKGB4110K
Donations with no reference will be classified as Sadaqah. Please email [email protected] with your proof of transfer to get your donation allocated to the right fund.
Sure, you can. If you have any further questions or if your circumstances change, please do not hesitate to reach out to our friendly Donor Services team. You can call us at 0333 090 2223 for immediate assistance during our business hours. For urgent matters outside of these hours, please email us at [email protected], and we will get back to you as soon as possible.
Our team is dedicated to providing you with the support you need, whether it’s answering your questions, addressing your concerns, or helping you with any changes to your situation. We are here to help and ensure your experience with us is as smooth and satisfactory as possible.
Thank you for choosing our services. We look forward to assisting you.
If you need to amend or cancel your Direct Debit you can either contact your bank or contact the GHH Team on 0333 090 2223 or email [email protected].
Gift Aid and Tax Efficient Giving
If you have any questions about Gift Aid, please contact the GHH Team on 0333 090 2223 or email [email protected]
Gift Aid is a government scheme that allows charities to reclaim the tax that you have already paid on your donations through income tax or capital gains tax.
All donations (excluding those made through the Charities Aid Foundation and payroll giving), made in the last four years are eligible for the scheme – including regular gifts such as standing orders and direct debits.
To qualify for Gift Aid, you need to be a UK taxpayer and have paid enough tax to cover the amount of tax reclaimed by all charities on all your donations for each tax year (6th April one year to 5th April the next). Apart from tax on income from a job or self-employment, other types that are acceptable are:
- Tax deducted at source from savings interest.
- Tax on state pension and/or other pensions.
- Tax on investment or rental income (including tax credits on UK dividends)
- Capital Gains Tax on gains.
Donations from non-UK taxpayers are not eligible for Gift Aid.
HMRC regulations also mean that we can’t reclaim Gift Aid on a donation if the donor told us that:
- The donation was on behalf of someone else or a group of people.
- The donation was on behalf of a company.
- The donation was to a family member or friend doing an event where the
- charity is contributing to their costs.
- The donation was made in return for goods, rights or services.
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A charity can claim Gift Aid when you make a monetary donation from your own funds and have paid UK Income and / or Capital Gains Tax during that tax year.
The amount of tax you pay needs to be at least equal to the value of Gift Aid the charity or GHH will claim on your donation(s).
If circumstances change and you no longer pay enough tax, it’s important to tell all the charities you support. If you don’t tell them and they continue claiming Gift Aid, you’ll need to pay any difference back to HMRC.
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Before you can claim Gift Aid, the donor must make a Gift Aid declaration giving you permission to claim back the 25%. The declaration confirms that the donor has paid at least the amount that you intend to claim in Income or Capital Gains Tax that year, and also that they agree for you to claim Gift Aid.
Security FAQs
If you have any questions about Security, please contact the GHH Team on 0333 090 2223 or email [email protected]
Yes, our website is highly secure. If your bank card is enrolled in the 3D Secure scheme (also known as Verified by Visa or MasterCard SecureCode), you will be prompted to enter the password you’ve set up with your bank. If this is your first time using the scheme, you will be asked to create a password.
Please be assured that these details are stored securely by your bank and never by Global Helping Hands. This additional layer of security helps protect your online transactions, ensuring that your personal and financial information remains safe.
If you have any concerns or need further assistance with this process, feel free to contact our friendly Donor Services team at 0333 090 2223 or email us at [email protected].
When you submit one of our online forms, you agree to us recording your details on our database, so we can provide you with the best possible support every time you contact us.
We may contact you again by phone, email, text, or post to tell you more about our services and other ways you can help, including opportunities to donate, volunteer or fundraise. We promise to keep your details safe and never sell or swap them with anyone. Our privacy policy explains how we keep this promise. If you don’t want to hear from us or change your mind about how we contact you, email [email protected] or call 0333 090 2223.
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If for whatever reason you are unhappy with a donation that you have made, we will be more than happy to offer a 28-day refund policy, which will begin from the date you make your donation.
If you do contact us outside the 28-day period, we may or may not refund the donation.
Your refund will be of the same value as your donation and in the same form of payment originally used at the time of purchase.
Please contact our staff by email, phone, or post if you wish to cancel your donation before it is utilised for your specified appeal or project.