100% Donation Policy
Charity Registration Number: 1190360
100% Donation Policy

Terms and Conditions

These terms and conditions apply whenever you visit or use this website, including when you donate to an appeal, initiative, or campaign.

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the www.ghh.org.uk website (“Website”), “Global Helping Hands” and any of their related services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Global Helping Hands (“Global Helping Hands”, “we”, “us” or “our”). By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Services. You acknowledge that this Agreement is a contract between you and Global Helping Hands, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

These terms and conditions apply whenever you visit or use our website, as well as when you make a donation to an appeal, cause, or campaign via our website.


You can make a donation to our charity without having an account with us. You must be at least 18 years of age to use the Services. By using the Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it.

We may change these terms at any time, in which case the amended terms will be posted on our websites. They will apply from the date we post them, except for any donation that we have already accepted from you before the new terms are posted which will continue to be subject to the terms in force when your order was accepted. Please check these terms on each occasion that you use our websites. If you continue to use our sites you will be bound by the latest terms.

Dashboard for Donors

You may access and edit your profile, donation history, obtain receipts, and more via the GHH Donor Dashboard. It is intended to serve as a hub for donors to manage their donations and details on the website. We will guide you through the process of configuring and ensuring the success of setting up your donations dashboard.

What exactly is the Donor Dashboard?

You may view your donation history, your donor profile, your receipts and subscription management all from the donor dashboard. When you initially activate it for the first time.

You may authenticate your identity in three ways to get access to your dashboard:

Once you have authenticated your access, you may access all of the donor dashboard's features by visiting the Donor Dashboard page.

Information about us and Description of the Site

Global Helping Hands is a registered charity in the UK with Charity number 1190360. Our mission is to provide hope and change lives across the globe. Over the years, we have been active across various countries and supported many humanitarian projects including food, water, medical and orphan care. (”Services”). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions

Intellectual Property Rights

All content on the Site and/or e-mails distributed to you from Global Helping Hands, including text, graphics, logos, button icons, and images, and the selection and arrangement of such content is the exclusive property of Global Helping Hands or its licensors and is protected by the United Kingdom and international copyright laws. All rights not expressly granted are reserved.

"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Global Helping Hands or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Global Helping Hands. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Global Helping Hands or its licensors.

Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Global Helping Hands or third-party trademarks

Use of the site

You may use or download material displayed on this Site for non-commercial, personal use only. If you download material, you must retain all copyright and other proprietary notices displayed on the materials. Except as otherwise expressly permitted by these Terms or with Global Helping Hands' prior written consent, you may not: (i) collect, use, copy or distribute any portion of the Site; (ii) resell, publicly perform or publicly display any portion of the Site; (iii) modify or otherwise make any derivative uses of any portion of the Site; (iv) use any "deep-link," "page-scrape," "robot," "spider" or other automatic devices, program, algorithm or methodology which perform similar functions to access, acquire, copy, or monitor any portion of the Site; (v) use the Site in a manner which results in the depletion of web site infrastructural resources; (vi) download (other than page caching) any portion of the Site or any information contained therein; or (vii) use the Site other than for their intended purposes. Global Helping Hands reserves the right to refuse service, and terminate accounts if we believe that your conduct violates these Terms.

Third Party Sites and Content

We may host or the Site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third-party websites or applications or the third party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Global Helping Hands with respect to such other services. Global Helping Hands s not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Global Helping Hands to disclose your data as necessary to facilitate the use or enablement of such other services.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site.


Donations made to the Global Helping Hands platform to help with our humanitarian projects services are securely processed.

Sensitive and private data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. You can donate via PayPal, Apple or Google Pay payment. The donation on our website will be made in £ pound Stirling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which holders of international credit cards will be liable to pay.

Double Donation

Your donation constitutes an offer to purchase the appeal specified by you, and it is not binding on us until we accept your payment. All donations that designate a specific appeal will be considered closed donations and will only be utilised for that reason.

Please wait and do not refresh this page.

To avoid having your browser crash when making a contribution. There is a risk of being charged twice if you reload this page. Please wait. You should let us know if this happens.

Refund Policy

If for whatever reason you are unhappy with a donation that you have made, we will be more than happy to offer a 28-day refund policy, which will begin from the date you make your donation.

If you do contact us outside the 28-day period, we may or may not refund the donation.

Your refund will be of the same value as your donation and in the same form of payment originally used at the time of purchase.

Please contact our staff by email, phone, or post if you wish to cancel your donation before it is utilised for your specified appeal or project.

Disclaimer of warranty

You agree that the site and any service included or otherwise made available to you through the site are provided on an "as is" and "as available" basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any services obtained through the website or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Global Helping Hands, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of the content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Global Helping Hands and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to any amounts actually paid in cash by you to Global Helping Hands to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification and Release

You will indemnify, defend and hold us and our officers, directors, affiliates, subsidiaries, licensors, partners, licensees, consultants, contractors, agents and employees (collectively, the "Indemnified Parties") harmless from and against any and all actual or threatened suits, actions, proceedings (at law or in equity), claims (groundless or otherwise), damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, but not limited to, reasonable solicitor and expert fees, costs, penalties, interest and disbursements) resulting from any claim (including third party claims), suit, action, or proceeding against an Indemnified Party, whether successful or not, resulting from or arising in connection with: (i) your use of the Site; (ii) your conduct; (iii) any breach by you of these Terms (including, but not limited to, any breach of any of your representations or warranties); and/or (iii) any Content you upload to, posted on, create on, transmit through or link from the Site.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your donation). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Writing Communications

When using our Website, you accept that communication with us might be mainly electronic. We might contact you by email or provide you with information by posting notices on our Website. Applicable laws require that some of the information or communications we send to you should be in writing for contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


We might allow Advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site.

During your use of the Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their services through our website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Links to other resources

Although the Services may link to other resources, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.


The Service is provided “as is” and on an “as available” basis. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality.

Global Helping Hands accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.


You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you.

You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.


All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Governing Law

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of England and Wales without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United Kingdom.

The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in England and Wales, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement.

Privacy Policy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. Users of our website and us shall comply with all requirements of the Data Protection Legislation.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form on our website www.ghh.org.uk/contact or via email at [email protected]

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